How to make a claim under the manufacturer's guarantee

You make a claim under the voluntary manufacturer's guarantee by email to support@camper-jarvis.de.

How to proceed

1. Write an email to support@camper-jarvis.de with the product model, serial number, date of purchase, proof of purchase and a short description of the problem.
2. On request, provide photos, videos, diagnostic data or additional information for the diagnosis.
3. Jarvis Labs GmbH checks the case and decides on repair or replacement.
4. Jarvis Labs GmbH covers the return shipping of the repaired or replaced device.

Your cooperation

Cooperation in a guarantee case includes providing the following on request: photos of the installation and the damage, details of the workshop or qualified electrician who carried out the work for AC installations, the diagnostic data stored in the SmartKnob and the affected module for inspection. If, after reasonable clarification, it remains unclear whether a guarantee case exists, Jarvis Labs GmbH decides in favour of the customer in case of doubt.

Contact

Email support@camper-jarvis.de, phone +49 7531 9114823, available Monday to Friday from 9:00 to 16:00 CET.